Refund and Return Policy

Thank you for shopping with us at www.thehairdetectivestore.com. We strive to provide you with high-quality products and exceptional customer service. However, we understand that sometimes you may need to return or exchange an item. Please review our return policy outlined below.

  1. Eligibility for Returns:

  • We accept returns or exchanges within 30 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Personalized or customized items cannot be returned unless they are damaged or defective upon arrival.

  1. Return Process:

  • To initiate a return or exchange, please contact our customer support team at info@thehairdetectivestore.com or phone number +90 (212) 280 88 55. Provide your order details and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
  • Please package the item securely to prevent any damage during transit. Include all original packaging, tags, and accessories.
  • You are responsible for the return shipping costs unless the item is damaged, defective, or you received the wrong product.

  1. Refunds:

  • Once we receive the returned item and verify its condition, we will process the refund to your original payment method within 7 days.
  • The refund will include the purchase price of the item and any applicable taxes. Original shipping charges are non-refundable unless the return is due to our error.

  1. Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please contact our customer support team.
  • We will provide you with instructions on how to return the original item and guide you through the exchange process.
  • If the requested item is out of stock, we will issue a refund to your original payment method.

  1. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery.
  • We may request you to provide photos or other evidence to assess the issue.
  • We will arrange for a return or exchange of the damaged or defective item at no additional cost to you.

 

Please note:

  • We reserve the right to refuse a return if the item does not meet the eligibility criteria stated above.
  • Returns without a valid return authorization may not be accepted or may experience delays in processing.
  • We recommend using a trackable shipping service for your return to ensure its safe arrival.
  • For hygiene reasons, certain products such as shampoos, conditioners, and personal care items cannot be returned once opened unless they are damaged or defective.

If you have any further questions or need assistance with your return, please don’t hesitate to contact our customer support team. We are here to help!